Warranty
We stand behind the quality of our products and want you to be completely satisfied with your purchase. This warranty page outlines our commitment to ensuring that your bra straps meet our high standards of excellence.
We offer a 30-days warranty on all our bra straps, covering manufacturing defects in materials and workmanship. This warranty is valid from the date of purchase and applies to the original purchaser only.
Our warranty covers defects such as broken hardware, faulty stitching, or defective materials that affect the functionality or appearance of the bra straps. If you believe your bra straps are experiencing issues covered under this warranty, please contact us immediately for assistance.
Our warranty does not cover damage caused by improper use, neglect, accidents, alterations, or normal wear and tear. Additionally, damage resulting from washing or care instructions not followed as outlined in our care guidelines is not covered under this warranty.
If you believe your bra straps are experiencing issues covered under our warranty, please follow these steps to initiate a warranty claim:
Upon approval of your warranty claim, we will either repair or replace your bra straps, depending on the nature of the defect and product availability. If your bra straps are no longer available, we may offer a suitable replacement or store credit at our discretion.
If you have any questions or concerns regarding our warranty policy or need assistance with a warranty claim, please don't hesitate to contact our customer support team. We are here to help and ensure that your experience with Rosydress is nothing short of exceptional.
Support Time 24/7-
Phone Number: +1 206-603-5278
Support Email: support@rosydress.com
Our Address: 812 Sharon Ave E, Moses Lake, WA 98837, USA
Warranty Coverage
We offer a 30-days warranty on all our bra straps, covering manufacturing defects in materials and workmanship. This warranty is valid from the date of purchase and applies to the original purchaser only.
What is Covered
Our warranty covers defects such as broken hardware, faulty stitching, or defective materials that affect the functionality or appearance of the bra straps. If you believe your bra straps are experiencing issues covered under this warranty, please contact us immediately for assistance.
What is Not Covered
Our warranty does not cover damage caused by improper use, neglect, accidents, alterations, or normal wear and tear. Additionally, damage resulting from washing or care instructions not followed as outlined in our care guidelines is not covered under this warranty.
Warranty Claims Process
If you believe your bra straps are experiencing issues covered under our warranty, please follow these steps to initiate a warranty claim:
- Contact our customer support team via email at support@rosydress.com or through our contact form on the website.
- Provide proof of purchase, including your order number and date of purchase.
- Describe the issue with your bra straps in detail and include any relevant photos if possible.
- Our customer support team will assess your warranty claim and provide further instructions on how to proceed.
Resolution
Upon approval of your warranty claim, we will either repair or replace your bra straps, depending on the nature of the defect and product availability. If your bra straps are no longer available, we may offer a suitable replacement or store credit at our discretion.
Contact Us
If you have any questions or concerns regarding our warranty policy or need assistance with a warranty claim, please don't hesitate to contact our customer support team. We are here to help and ensure that your experience with Rosydress is nothing short of exceptional.
Support Time 24/7-
Phone Number: +1 206-603-5278
Support Email: support@rosydress.com
Our Address: 812 Sharon Ave E, Moses Lake, WA 98837, USA